Effective Date: 12-May-2026

At AGIT&D, we strive to provide a smooth and reliable shopping experience for all our customers. This policy outlines how we handle shipping, delivery, and returns for orders placed through www.trustedtrendglobal.com.

1. Shipping & Delivery

Processing Time

• Orders are typically processed within 1–3 business days after payment confirmation.

• Orders placed on weekends or public holidays will be processed the following business day.

Delivery Time

• The Gambia Orders: Estimated delivery within 2–5 business days.

• International Orders: Delivery times vary by destination, typically 7–14 business days.

• Delays may occur due to customs clearance, courier issues, or unforeseen circumstances.

Shipping Charges

• Shipping fees are calculated at checkout and depend on the destination and order size/weight.

• Any applicable customs duties, taxes, or import fees are the customer’s responsibility.

Order Tracking

• Once shipped, customers will receive a tracking number via email or SMS.

2. Return & Refund Policy

We want you to be fully satisfied with your purchase. If you are not happy with your order, you may request a return subject to the following conditions:

Eligibility for Returns

• Items must be returned within 7 days of delivery.

• Products must be unused, in their original packaging, and in resalable condition.

• Proof of purchase (order confirmation or receipt) is required.

Non-Returnable Items

• Personal care products, perishable goods, or customized items cannot be returned unless defective or damaged.

Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection.

• Approved refunds will be processed to your original payment method within 7–14 business days.

• Shipping fees and customs duties (if any) are non-refundable.

Exchanges

• Exchanges are subject to stock availability. If unavailable, a refund will be issued instead.

3. Damaged or Incorrect Items

• If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with photos of the item and packaging.

• We will arrange for a replacement or issue a refund at no extra cost to you.

4. How to Initiate a Return

To request a return or refund, please contact us at:

AGIT&D
Email: support@trustedtrendglobal.com
Phone: (00220) 4622424, 002207263064

Please include your order number, reason for return, and supporting images (if applicable).

5. Policy Updates

We may update this Shipping, Delivery & Return Policy from time to time. Any changes will be posted on this page with the updated effective date.